QAPI & VBP: Improving Patient Satisfaction (HHCAHPS)
Your agency’s patient satisfaction scores on certain items comprise 30% of your Total Performance Score (TPS). Many agencies identify the HHCAHPS scores as a risk area for HHVBP. In this master class, learn strategies that will help your entire team can communicate effectively with the client enhancing the multiple discipline delivery of individualized care to your patients. An example will be presented of a targeted QAPI using the PDSA method for improving patient satisfaction.
At the conclusion of this presentation attendees will receive 1.5 Nursing & Administrator CE’s, and meets criteria for 1.0 HCS-O hour.
*Purchase term consists of 1 month (30 days) of access to the online modules. Access is limited to the purchaser only. Modules may not be recorded, reproduced, or redistributed without the express consent of McBee Associates.
Due to the sensitive nature of the course work, and the intangible nature of the product, McBee is not able to offer refunds on any course materials.